PRIVACY POLICY

HOME BY FAMA hereby informs you of its privacy policy applied to personal data.

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

DATA CONTROLLER: FAMA SOFAS SLU
NIF: B73855090
Address: Calle Doctor Barraquer I Roviralta, S/N, 30510, Yecla, MURCIA
Email: info@homebyfama.com

WHAT TYPE OF DATA DO WE PROCESS?

Depending on the products, services or functionalities you wish to enjoy at any given time, we will need to process different data. In general, such data will be, as applicable, the following:

Your identification data: name, surname, ID, NIE or passport, language, country from which you interact with us, etc.
Contact details: telephone number, postal address, email address, etc.
Financial and transactional information: your payment or card details, information regarding your purchases, orders, returns, etc.
Connection, geolocation and browsing data (if you interact with us from your mobile, for example).
Commercial information if you are subscribed to our newsletter.
Data regarding your tastes and preferences.

Please remember that when we ask you to fill in your personal data to provide you access to a functionality or service of the website, we will mark certain fields as mandatory, since this is data we need in order to provide you with the service or give you access to the requested functionality.

Please note that if you decide not to provide us with this information, it may not be possible to complete your registration as a user or you may not be able to enjoy those services or functionalities.

FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

Depending on how you interact with our website, we will process your personal data for the following purposes:

1. For the development, performance and execution of the Purchase Contract

This purpose includes processing your data mainly to:

Contact you regarding updates or informative communications related to the purchased products, including the sending of quality surveys about the supplied products.

Manage payment for the products you purchase, regardless of the payment method used.

Activate necessary mechanisms to prevent potential fraud against you and against us during the purchase process. If we consider the transaction could be fraudulent, this processing may result in blocking the transaction.

Manage possible returns once you have made a purchase and handle requests for information on the availability of various products.

Invoice and make available to you the tickets, invoices and any other documents evidencing payment of purchases you have made on our Platform.

2. To respond to requests or enquiries you make through the various means provided on our Platform.

We only process the personal data that is strictly necessary to manage or resolve your request or enquiry.

3. For your registration on the website

If you decide to register on our website, we need to process your data to identify you as a registered user and give you access to the different functionalities, products and services available to you. You may cancel your registered user account by contacting our Customer Service department.

4. For marketing purposes.

If you subscribe to our Newsletter, your personal data will be used to send you periodic company newsletters.

Please remember that you can unsubscribe from the Newsletter at any time and at no cost by contacting us via the data controller’s email address or by following the instructions provided in each of our communications.

5. Usability and quality analysis to improve our services (Cookies)

If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, i.e. to understand how users interact with our Platform and thus be able to improve it. We also sometimes carry out quality actions and surveys aimed at finding out the degree of satisfaction of our customers and users and detecting areas where we can improve.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process them. Thus, we will find different legal bases according to the following purposes:

1. Development, performance and execution of the purchase contract.

The processing of your data is necessary for the execution of the purchase contract that binds us to you. We understand that the processing of these data is positive for all parties involved when a purchase is paid for and, in particular, for you as it allows us to establish appropriate measures to protect you against fraud attempts by third parties.

2. Customer Service.

We consider that we have a legitimate interest in handling requests or queries you may raise via the various contact channels available. We understand that processing these data is also beneficial to you, as it enables us to assist you properly and resolve queries raised. When you contact us, in particular for the management of incidents related to the purchased product through the Platform, the processing is necessary for the execution of the purchase contract. When your query is related to the exercise of the rights described below, or to complaints regarding our products or services, what legitimises us to process your data is compliance with legal obligations on our part.

3. Registration on the website

The legal basis is your consent when you register on our website.

4. Marketing.

The lawful basis for processing your data for marketing purposes is the consent you provide.

For example, when you agree to receive personalised information through various means, when you authorise the sending of newsletters, or when you accept the legal terms to participate in a promotional action.

In order to show you personalised information, we consider that we have a legitimate interest in profiling the information we have about you (your browsing, preferences or purchase history) and the personal data you have provided us, such as age range or language, since we understand that processing these data also benefits you by improving your user experience and allowing you to access information in accordance with your preferences.

5. Usability and quality analysis

The legal basis is your consent.

HOW LONG WILL WE KEEP YOUR DATA?

1. Development, performance and execution of the purchase contract.

We will process your data for as long as necessary to manage the purchase of the products or services you have acquired and subsequently for the periods legally established for compliance with our tax obligations. In some cases, we will only process certain data until the moment you decide, such as payment details (bank card) you have asked us to store for possible future purchases.

2. Customer Service

We will process your data for as long as necessary to attend to your request or enquiry.

3. Registration on the website

We will process your data for as long as you remain a registered user (i.e. until you unsubscribe).

4. Marketing

We will process your data until you request to unsubscribe or cancel your newsletter subscription. If you participate in promotional actions, we will retain your data for six (6) months after the action has ended.

5. Usability and quality analysis

As established in the cookies policy.

Regardless of the processing of your data for the time strictly necessary to fulfil the corresponding purpose, we will keep them properly stored and protected for as long as liability could arise from their processing, in compliance with current regulations. Once potential actions prescribe in each case, we will proceed to delete the personal data.

WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

In order to fulfil the purposes set out in this Privacy Policy, it is necessary for us to give access to your personal data to third parties who provide us support in the services we offer, such as:

Financial institutions, for payment management
Technology service providers who support us
Logistics, transport and delivery service providers and partners
Fama Sofá S.L., for the personalisation of your product and related purchase management

We also inform you that we are present on the following social networks: Facebook, Instagram, Twitter, Vimeo and Pinterest, to keep our followers informed about the company’s news and services.

You may access these social networks voluntarily and through the links available on the website itself or by accessing them directly and on your own via your browser or installed app.

Please note that this website is not responsible for the use of data that these social networks may make. However, when such data is generated on the social network and results from an interaction with our official account, we are joint controllers of the processing together with the social network.

The creation of an account on a social network by this company does not mean that you must consent to the processing of data without first being informed of its scope.

To consent to our data sharing from this website and the processing carried out of your data, you should carefully read the privacy policy of the social network you wish to access:

Facebook: https://es-es.facebook.com/privacy/explanation
Pinterest: https://policy.pinterest.com/es/privacy-policy-archive
Instagram: https://help.instagram.com/519522125107875/?maybe_redirect_pol=0
Twitter: https://twitter.com/es/privacy
Vimeo: Privacy Policy on Vimeo

Therefore, before clicking on the social network logos present on our website, you can be informed and be redirected with prior knowledge of the processing of your data and voluntarily.

Other technological services:

Group companies on the legal basis of legitimate interest.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respecting the confidentiality of your personal data and to guaranteeing the exercise of your rights.

You may exercise them free of charge by sending us an email to info@homebyfama.com, simply indicating the reason for your request and the right you wish to exercise.

If we consider it necessary to be able to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or legal basis on which we process your data, you have the right to:

Request access to the personal data we hold about you.
Request that we rectify the data we already hold. Please note that by actively providing us with your personal data, you guarantee that they are true and accurate and undertake to notify us of any change or modification.
Request that we erase your data to the extent that they are no longer necessary for the purpose for which we need to process them, as informed above, or when we are no longer legally entitled to do so.
Request that we restrict the processing of your data, which means that in certain cases you may request us to temporarily suspend the processing of your data or to keep them beyond the time required when you may need it.
If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time.
When the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, we inform you of your right to lodge a complaint with the competent data protection supervisory authority, in particular with the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

CHANGES TO THE PRIVACY POLICY.

We may modify the information contained in this Privacy Policy whenever we deem it appropriate. If we do so, we will notify you through various means on the Platform, or even communicate it to your email address when the change in question is significant for your privacy, so that you can review the changes, assess them and, where appropriate, object or unsubscribe from any service or functionality.

INFORMATION ABOUT COOKIES

We use cookies and similar devices to facilitate your browsing on the Platform, to understand how you interact with us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest.